Warning All Gamers: Do not buy from Cyberpower PC.
I ordered a computer from them on August 3, 2012. Carlos Chan told me that the original Biostar mobo was not available so I had the order changed to an Asrock Z77 Extreme 6 on August 10, 2012. The additional charges were authorized and I was told to expect the computer between August 20-27th. On August 20th, I contacted Cyberpower PC to see what the status of the order was. I was greeted by an email saying there was a problem with the Biostar mobo. I explained that problem was not mine as I had ordered the Asrock Z77 Extreme 6. The order was then changed to show that the computer would ship with an Asrock Z77 Extreme 4.
I called Carlos Chan out on this decision. He told me bluntly that the Asrock Z77 Extreme 6 was discontinued.
I see they are still available on many sites such as Newegg and Amazon. Just to be sure, I’ve emailed Asrock to find out.
Carlos Chan also explained to me the difference between the OEM/Retail version of Windows 7 like this:
Most people know that the upgradeability of a machine is really an issue when using OEM or retail versions. I wonder if Microsoft knows that CyberpowerPC is saying their retail version is full of junkware?
I asked to speak to Carlos’ supervisor, but he assured me he is the manager and that there is no one above him. At a minimum, I think the customer is above him. To me the entire deal seems pretty shady.
Of course, if I cancel the order, I will probably have to spend more money and time finding a replacement.
While I contemplate what to do, I urge my fellow gamers not to buy from CyberpowerPC.
Update: I canceled the order. CyberPowerPC is stating that they are giving me a full refund.
Update 2: While I am still waiting for the refund, I built a system using the Asrock Z77 Extreme 6 mobo. I still have some wiring work to do, but it’s slowly coming together.
Update 3: The refund from CyberpowerPC finally arrived.